Terms of Service

1. Introduction and Acceptance

Welcome to Pizza Ranch ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website ranchs-pizz.top, mobile application, and all related services, products, and features (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you do not agree with any part of these Terms, you must not use our Services. Your continued use of our Services after any modifications to these Terms constitutes your acceptance of such changes.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes through our website or via email. Your continued use of our Services after such notice constitutes acceptance of the modified Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Pizza Ranch, a food service business located at 9101 International Dr #1220, Orlando, FL 32819, USA.
• "You," "Your," or "User" refers to any individual or entity accessing or using our Services.
• "Services" includes our website, mobile application, food delivery services, dine-in restaurant services, catering services, and any related features or functionality.
• "Content" refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials.
• "Website" refers to ranchs-pizz.top and all associated domains and subdomains.
• "Order" refers to any request for food products or services placed through our platform.
• "Delivery Zone" refers to the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes only. Specifically, you may:

• Browse our menu and restaurant information
• Place food orders for personal consumption
• Create and maintain a user account
• Provide reviews and feedback about our services
• Contact our customer support team
• Access promotional offers and loyalty programs

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal purpose or in violation of any applicable laws or regulations
• Engage in any harmful, fraudulent, deceptive, or malicious behavior
• Attempt to gain unauthorized access to our systems, accounts, or networks
• Violate or infringe upon our intellectual property rights or those of third parties
• Send spam, unsolicited communications, or engage in commercial solicitation
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt the operation of our Services or servers
• Use automated tools, bots, or scripts to access our Services without permission
• Resell or redistribute our Services without authorization
• Reverse engineer, decompile, or disassemble any part of our Services
• Post or transmit content that is offensive, defamatory, or inappropriate

4. User Accounts

To access certain features of our Services, you may be required to create a user account. When creating an account, you agree to:

4.1 Registration Requirements

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Be responsible for all activities under your account

4.2 Account Security

You are solely responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage arising from your failure to maintain account security.

4.3 One Account Per Person

Each person is limited to one account. Creating multiple accounts to circumvent restrictions or gain unauthorized benefits is prohibited.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at our sole discretion. You may also delete your account at any time by contacting our customer support team.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest standards of food safety and hygiene. All our food preparation follows local health department regulations and industry best practices. However, we cannot guarantee that our food products are suitable for individuals with specific dietary restrictions, allergies, or medical conditions.

5.2 Allergen Information Disclaimer

Our kitchen facilities handle common allergens including wheat, eggs, dairy, soy, nuts, and shellfish. Cross-contamination may occur despite our best efforts. Customers with food allergies should exercise caution and inform us of their dietary restrictions when placing orders. We are not liable for allergic reactions or dietary-related health issues.

5.3 Menu and Pricing

Our menu items, prices, and availability are subject to change without notice. We strive to maintain accurate information but cannot guarantee that all items will be available at all times. Prices displayed on our website include applicable taxes unless otherwise noted.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Pizza Ranch. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability
• Payment processing issues
• Delivery zone restrictions
• Suspected fraudulent activity
• Violation of these Terms

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones during operating hours. Estimated delivery times are approximate and may vary based on weather conditions, traffic, order volume, and other factors. We are not liable for delays beyond our reasonable control.

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order amounts, which vary by location and time of day. These requirements will be clearly displayed during the ordering process.

5.7 Order Cancellation and Modification

Orders may be cancelled or modified within a limited time window after placement, typically before food preparation begins. Cancellation and modification policies vary and will be communicated during the ordering process.

5.8 Temperature-Sensitive Item Handling

We take special care to maintain appropriate temperatures for hot and cold food items during preparation and delivery. However, we cannot control temperature variations that may occur during extended delivery times or after handoff to the customer.

6. Intellectual Property

6.1 Our Ownership

All content on our Services, including but not limited to text, graphics, logos, images, software, and design elements, is the property of Pizza Ranch or our licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not include the right to:

• Download or copy our content for commercial use
• Modify, distribute, or create derivative works
• Use our trademarks or logos without permission
• Remove or alter copyright notices or other proprietary markings

6.3 User Content License

By submitting content to our Services (such as reviews, photos, or feedback), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content for our business purposes.

6.4 Copyright Infringement

If you believe that content on our Services infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Content

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content:

• Is accurate and not misleading
• Does not violate any third-party rights
• Complies with applicable laws and regulations
• Does not contain harmful or malicious code

7.2 License Grant

By submitting content, you grant Pizza Ranch a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content in connection with our Services and marketing efforts.

7.3 Prohibited Content

You may not submit content that:

• Is illegal, harmful, or offensive
• Violates intellectual property rights
• Contains personal information of others without consent
• Is spam or promotional content
• Contains false or misleading information

7.4 Content Moderation

We reserve the right to review, edit, or remove any user content at our sole discretion without notice. We do not pre-screen user content but may investigate reported violations of these Terms.

8. Disclaimers

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, secure, or free from errors, viruses, or other harmful components.

8.2 No Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.3 Third-Party Content

We may include links to third-party websites or services for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of use of such third parties.

8.4 Professional Advice

Information provided through our Services is for general informational purposes only and should not be considered professional medical, nutritional, or legal advice. Consult qualified professionals for specific dietary or health concerns.

9. Limitation of Liability

9.1 Damage Limitations

To the maximum extent permitted by law, Pizza Ranch shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of our Services.

9.2 Maximum Liability

Our total liability to you for any claims arising from your use of our Services shall not exceed the amount you paid to us in the twelve months preceding the claim, or $100, whichever is greater.

9.3 Essential Purpose

The limitations in this section shall apply even if any limited remedy fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Pizza Ranch, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your content submitted to our Services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Pizza Ranch. We are not responsible for the content, privacy policies, or practices of such third parties. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content or services.

Third-party payment processors, delivery partners, and other service providers may have their own terms of service that apply to your transactions with them. We encourage you to read such terms carefully.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including breach of these Terms, suspected fraudulent activity, or violation of applicable laws.

12.2 Termination by User

You may terminate your account at any time by contacting our customer support team. Termination of your account does not relieve you of any obligations incurred prior to termination.

12.3 Effect of Termination

Upon termination:

• Your right to access our Services immediately ceases
• We may delete your account information and content
• Outstanding orders may be cancelled at our discretion
• Accrued rights and obligations survive termination

13. Governing Law and Disputes

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Orange County, Florida. You hereby consent to the personal jurisdiction of such courts.

13.3 Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact our customer support team at [email protected] to resolve any disputes informally. We will make good faith efforts to resolve disputes through direct negotiation.

13.4 Time Limitation

Any claim or cause of action arising from your use of our Services must be filed within one (1) year after the claim or cause of action arose, or it shall be forever barred.

14. Changes to Terms

We reserve the right to modify these Terms at any time in our sole discretion. When we make changes, we will:

• Update the "Last Updated" date at the top of these Terms
• Notify you through our website, email, or other reasonable means
• Provide at least 30 days' notice for material changes

Your continued use of our Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you should discontinue use of our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on our Services, constitute the entire agreement between you and Pizza Ranch regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4 Assignment

These Terms are personal to you and may not be assigned or transferred without our written consent. We may assign our rights and obligations under these Terms without restriction.

15.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us:

We aim to respond to all inquiries within 48 hours during regular business hours. For urgent matters related to food safety or order issues, please call our customer support line directly.